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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why are shipping fees in Puerto Rico different from other states and provinces?
Why isn't the tracking updated immediately after shipment?
Why does it keep showing "Prepared for customs clearance"?
What does it mean when the shipping status shows "Arrived at airport for departure"?
How long will it take for the package to be delivered after it arrives at the destination airport?
Does departure mean I will receive my package soon?
Why does a package stay in the "In transit to airport" status for so long?
What should I do if I haven't received a pickup code?
What does it mean when the shipping status shows "In transit to airport"?
Can I set my delivery for a specific date?
What should I do if I'm not home when the package is delivered?
What does it mean when the shipping status shows "Prepared for customs clearance"?
If I don't want to pick up my package at the post office, can it be redelivered to the address I provided when placing the order?
What does it mean when the shipping status shows "Shipped"?
Can I switch to a different courier?
How long can my package be held? / What happens if I don't pick it up?
Why hasn't my package arrived even though it's past the latest estimated delivery time?
Where do I pick up my package?
When will my package be delivered after customs clearance?
How long does customs clearance take?
If it says "Out for Delivery," will I definitely receive it today?
Is it possible to speed up the shipping process?
How long will the "Arrived at airport for departure" status last?
Why hasn't my package arrived yet, even though it's past the earliest estimated delivery date?
Why hasn't my package been delivered after being handed to the courier?
How long will the order take to arrive?
Where is my order?
Why was my package returned to sender?
What happens if I am not at home when my package arrives?
My tracking info shows that an attempted delivery of my parcel was unsuccessful. What do I do now?
Why is there no tracking update?
Why am i charged for sales tax?
What's Retail Delivery Fees?
Are there any additional fee for customs?
Why can't I buy certain items on SHEIN?
Why can't provide an invoice?
Where can I find my proof of delivery?
Will my package still be delivered if I accidentally clicked "Received" before receiving it?
Marked as delivered but not received