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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
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Account Issues
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Legal/Security&Privacy
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Suggestion/Dispute
How long will the order take to arrive?
Where is my order?
Can I set my delivery for a specific date?
Why are shipping fees in Puerto Rico different from other states and provinces?
Why is there no tracking update?
Why was my package returned to sender?
My tracking info shows that an attempted delivery of my parcel was unsuccessful. What do I do now?
Why am i charged for sales tax?
What's Retail Delivery Fees?
Why can't I buy certain items on SHEIN?
Are there any additional fee for customs?
Why can't provide an invoice?
Will my package still be delivered if I accidentally hit "Received" before actually receiving it?
Delivered but not received