You can follow below 2 ways to add a new shipping address:
1. You may add it by clicking the 'Add New address' button via 'My Address' while signed in to your SHEIN account.
2. Additionally, you may add it on page 'Place Order' when making a purchase.
Please be sure to confirm the correct SHEIN account when signing in. If you originally signed in while utilizing the 'Facebook' or 'Google' buttons, you will need to login via this method only. If you are still unable to login, please click 'Forgot Your Password?' to reset your password.
Additionally, you may click the button below for more help.
To check how many points you have accumulated：1. Please log into your SHEIN account
2. Select the drop down list below your name in the right hand corner
3. Click on the "My points" button to check how many points in your account.
Create an account at SHEIN.com to enjoy personalized service:
1. To be the first to know about our latest sales and special events;
2. To be notified in time of any information about your orders.
In addition, it also provides the following benefits:
1. Get 10% off your first order over $49.00+ USD with SHEIN.
2. Check-In for daily points that can be used on future purchases!
Step 1: Please register for a SHEIN account.
Step 2: Choose the item size, color and click on the [add to bag] button.
Step 3: 【View BAG】 and check out with your debit/credit card, Paypal, Afterpay, Klarna, etc.
For more guidance, please refer to ‘How To Order.’
You can follow below ways to get coupons:
1- Signing up to get US$3 off for the first order.
2- Joining in SHEIN VIP program and get level-up coupons.
3- Collect the coupons from the homepage and promotion page.
4- Participating in activities and giveaways.
Note:
1- All pop-up coupons must be earned by clicking 'Collect' first.
2- Coupon details can be checked via 'My Coupons' in your SHEIN account.
Orders can be checked via "My orders".
Note: On our site, accounts can be registered by customers' email, Facebook account, or Google account, respectively may be generated 3 different accounts. Please find out under which account you made the order, and make sure you log in to the correct account.
Since 9.17, customer accounts are divided into U.S. accounts and non-U.S. accounts due to a policy update.
You can cancel your order in [My Orders]-[Gift Card Orders]. The balance will be returned to your original payment method within 24 hours.
For more info, please refer to the SHEIN Gift Card Terms and Conditions.
Note: For SHEIN e-gift card orders purchased between Aug 1st and Sep 17th (with a non-US shipping address and billing address), we will send refunds to your original payment method.
Due to system limitations, we are unable to assist you in deleting your account.
We will notify you when we are able to resume processing your data deletion request.
Thank you for your understanding.
Register email address can be changed via clicking 'Manage My account' under 'My Account'. Find and click the【Change】button, then follow the prompts to enter the verification code and update to the new email address once verification is complete.
Note: If your account are register by phone number only, the【Change】button under my account won't show. Thanks for understanding.
2. Modify phone number
Register phone number can be changed via 【My Account】-【Manage My Account】-【Phone Number】-【Change】.
You can use your original mobile phone number to receive the verification code and re-change the bound mobile phone number.
If you can't receive the verification code from your originally bound cell phone number, please directly click on the "Didn't receive the verification code?" page, follow the prompts on the page to answer the questions and verify your identity before changing to a new cell phone number.
