We apologize for the inconvenience caused due to size unfit. We accept exchange requests for most items within 30 days after the date of delivery. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it sold out. Please follow the below instructions to return: 1. Sign into your SHEIN User Account; 2. Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details". 3. Click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." 4. Select the "Refund Method." You can use either the Return Label (Printer Required) or the QR Code (No Printer Required) that we provide. The Return Label and QR Code only work if you are shipping within the US. Note: •Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and any other final sale items for which return or exchange is noted as not being supported on the product page. • Free gifts cannot be returned or exchanged. • Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported. For more details, please refers to Return policy |
Our clothing-2-pieces are selling with the same size. We currently don't support ordering clothing-2-pieces with a different size.
Method 1：
You may enter in your measurements info via 'Check My Size', we will give you a recommendation based on the size that people like you bought.
Method 2：
You can find the most suitable size for yourself according to the 'Size Guide'.
Note:
1. Most items have this function, but not all.
2. One Size doesn't mean fit all, it means only one size available.
If you have an My orders from us.shein.com and a verified email address, you're already set up to become a seller on SHEIN Exchange.
Simply go to SHEIN Exchange,click on "sell", then find an item from your order history to sell.
For more info, please refer to SHEIN Exchange
3. Some items may not be eligible for exchange due to policy differences, even within the same warehouse.
We appreciate your understanding and thank you for your support!
2. SHEIN Exchange usually determines by taking into account the nature of products. For example, underwear, bathing suits, make-up, food contact products cannot be resold for the health and safety of customers.
3. SHEIN Exchange recommends sellers clean the items before sending to ensure the best resale experience for all.
For more info, please refer to SHEIN Exchange
Please
1. Sign into your SHEIN User Account;
2. Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details".
3. Click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step."
4. Select the "Refund Method."
5. Select the "Return Method". The 1st return shipping is free , but for any additional return(s) in the same order, a $7.99 shipping fee will be deducted from your refund for each return. Due to logistic carriers' restrictions, some return methods may not be supported for your return.
6. In certain cases, we reserve the right, at our sole discretion, to issue a refund for an item without the need of you returning the item.
Note: The following items cannot be returned or exchanged: Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products ，Free gifts and any other items for which return or exchange is noted as not being supported on the product page.
For more details, please refers to "Return policy"
Step 1: Please register for a SHEIN account.
Step 2: Choose the item size, color and click on the [add to bag] button.
Step 3: 【View BAG】 and check out with your debit/credit card, Paypal, Afterpay, Klarna, etc.
For more guidance, please refer to ‘How To Order.’
We've created this platform to provide the best resale experience with fast listings and low fees, and a one-stop shopping experience for authentic SHEIN items.
Note: The SHEIN Exchange is only available on the application.
Usually it will take up to 5 days to process your refund or exchange request after we receive your package.
For more info about the return status, please refer to <Order details>-<Return & Refund Record> in your SHEIN account.
Note: The exchange may be failed and we will refund directly if item out of stock or not eligable for exchange.
"Processing": Return requested successfully, please wait patiently for the delivery.
"Arrived at warehouse": We will apply the refund/exchange once QC has been finished.
"Refunded": Refund initiated successfully